99DEGREES CORP PTY LTD Privacy Policy
At 99 Degrees Corp Pty Ltd (ABN 30 672 776 224) (“we”, “us” or the “Company”) we periodically review and revise our Privacy Policy. We encourage you to visit https://au.99degrees.tech/ (“this site”) frequently to stay informed about any modifications. If you would like more information, please don’t hesitate to contact us using the contact information provided at the end of this document.
We are committed to keeping you informed about the types of information we gather, how we utilise it, and the circumstances under which it may be disclosed. Your ongoing engagement with our website (99degrees.com.au) and associated social media accounts is governed by the current Privacy Policy, which includes your consent to our use of cookies.
This Privacy Policy forms part of, and is subject to the provisions of, our Website Terms of Use https://au.99degrees.tech/terms-of-use/
We care about your privacy:
We will never rent, trade or sell your email address to anyone.
We will never publicly display your email address or other personal details that identify you.
The Australian Privacy Principles
We will treat all personal information in accordance with any and all obligations that are binding upon us under the Privacy Act 1988 (Cth) (“Privacy Act”). The Privacy Act lays down 13 key principles in relation to the collection and treatment of personal information, which are called the “Australian Privacy Principles”.
What is “personal information”?
Personal information held by the Company may include your:
• Name and date of birth;
• Residential and business postal addresses, telephone/mobile/fax numbers and email addresses;
• Your computer and connection information; and
• Any information that you otherwise share with us.
How we may collect your personal information
At this site, we only collect personal information that is necessary for us to conduct our business as The Website Owner which is: 99 Degrees Corp Pty Ltd.
Information Provided by You
We may collect personal information that you provide to us about yourself when you:
- Use this site, including (without limitation) when you:
- Add reviews, forum or chat room messages or comments in any elements of this site that permit user-generated content;
- Register for access to premium content or request certain premium features; or
- Complete an online contact form to contact us or any third party supplier;
- Provide information to us by telephone or through marketing or competition application forms; or
- Send us an email or other communication.
- Interact with us via our online contact form or phone, your details are added to our CRM system (Salesforce). Your website visits are linked to your profile, allowing us to personalise your future visits based on recognised browser data.
Our CRM system may track email interactions and provide us with insights into the content and frequency of our communications.
Information Collected from Other Sources
Our website employs various analytics and advertising tools that capture extensive data about your visit. This includes, but is not limited to:
• Your physical location, by city;
• How you arrived on the site, i.e. Direct, Referral, Organic, Paid and any other way;
• The pages you viewed and the navigation path you took;
• Where you moved your mouse during the visit;
• Scroll depth;
• What you clicked on;
• Time on site;
• Errors and technical problems;
• And more.
This data remains anonymous until you provide an email or other information to the Company, at which point our CRM attempts to match your session data to your profile.
We might contact you after you have shared information like your email or phone number in our ‘contact us’ section or any other section where you provide these details looking for our services.
Our social media profiles may use tracking codes for enhanced cross-platform tracking. For specific data handling practices of these platforms, please refer to their respective privacy policies.
IP addresses
This site may also collect Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. The Company collects and manages IP addresses as part of the service of providing internet session management and for security purposes. The Company may also collect and use web log, computer and connection information for security purposes and to help prevent and detect any misuse of, or fraudulent activities involving, this site.
Overseas Transfer
Your personal data is shared across the platforms that the Company uses, including but not limited to, Microsoft Outlook and Salesforce.
Your personal data may be transferred and/or processed to recipients outside the Australian jurisdiction, as necessary, for the purposes described above, including but not limited to recipients located in the United States and Mexico. This information may be subject to the privacy laws and law enforcement requests of those relevant jurisdictions, which may differ from Australian Privacy Principles.
Privacy Policies of Third-Party Tools
We utilize a range of tools on our site like Meta, X, Google and LinkedIn. You can find links for their privacy policies below:
• Meta Privacy Policy
• Twitter Privacy Policy
• Google Privacy Policy
• LinkedIn Privacy Policy
Additional tools may be used from time to time, each with their own privacy policies. For more details, please contact us.
Utilisation of Your Data
At 99 Degrees Corp Pty Ltd, we deeply value the data you share with us and are committed to using it responsibly and effectively to enhance your experience. Here’s an expanded overview of how we utilise your data:
1. Improving User Experience: We continuously analyse user interactions on our website to refine and optimize the site’s structure, design, and content. This process helps us ensure that your experience on 99degrees.com.au is not only seamless but also increasingly tailored to your preferences and interests.
2. Communication and Engagement: If you’ve reached out to us with an inquiry, subscribed to our newsletter, or engaged in any form of communication, we use your data to respond and keep you informed. This includes sending updates about our services, news, and promotional offers that align with your interests.
3. Email Interaction Analysis: For those who have communicated with us via email, we monitor and analyse these interactions. This helps us understand your needs better and improve the quality of our customer service. We track metrics like open rates and response times to ensure we are responsive and relevant.
4. Targeted Advertising and Remarketing: We employ advanced remarketing and retargeting technologies to present you with advertising that is relevant to your interests. This involves analysing your behaviour on our site to enable us and third-party providers, like Google and Facebook, to display personalized ads across various platforms.
5. Marketing Campaigns and Analytics: Your data plays a crucial role in shaping and refining our marketing strategies. We analyse engagement and effectiveness to continually improve our outreach and ensure that we are connecting with our audience in the most impactful way.
6. Enhancing Services and Offerings: By understanding your preferences and interactions, we can innovate and develop new services and products that meet your evolving needs.
Cookies
Yes, we use “cookies”. These cookies help personalise your online experience. These small files, if permitted by your browser, help us understand site traffic and improve future site interactions. Third-party service providers may assist us in analysing this data, under strict confidentiality agreements.
A cookie is a text file or a packet of information that is placed on your hard disk by a web page server to identify and interact more effectively with your computer. There are two types of cookies that may be used at this site: a persistent cookie and a session cookie. A persistent cookie is entered by your web browser into the “Cookies” folder on your computer and remains in that folder after you close your browser, and may be used by your browser on subsequent visits to this site. A session cookie is held temporarily in your computer’s memory and disappears after you close your browser or shut down your computer. Cookies cannot be used to run programs. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. In some cases, cookies may collect and store personal information about you. The Company extends the same privacy protection to your personal information, whether gathered via cookies or from other sources.
You can configure your internet browser to accept all cookies, reject all cookies or notify you when a cookie is sent. Please refer to your internet browser’s instructions to learn more about these functions. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of this site.
Why we use cookies
This site uses cookies in order to:
• remember your preferences for using this site;
• show relevant notifications to you (eg, notifications that are relevant only to users who have, or have not, subscribed to newsletters or email or other subscription services); and
• remember details of data that you choose to submit to us (eg, through online contact forms or by way of comments, forum posts, chat room messages, reviews, ratings, etc).
Many of these cookies are removed or cleared when you log out but some may remain so that your preferences are remembered for future sessions.
Third party cookies
In some cases, third parties may place cookies through this site. For example:
• Google Analytics, one of the most widespread and trusted website analytics solutions, may use cookies de-identified data about how long users spend on this site and the pages that they visit;
• Google AdSense, one of the most widespread and trusted website advertising solutions, may use cookies to serve more relevant advertisements across the web and limit the number of times that a particular advertisement is shown to you; and
• third party social media applications (eg, Facebook, Twitter, LinkedIn, Pinterest, YouTube, Instagram, etc) may use cookies in order to facilitate various social media buttons and/or plugins in this site.
How we may use your personal information
Your personal information may be used in order to:
• Verify your identity;
• Respond to any queries or feedback that you may have;
• Conduct appropriate checks for credit-worthiness and for fraud;
• Prevent and detect any misuse of, or fraudulent activities involving, this site;
• Conduct research and development in respect of our services;
• Gain an understanding of your information and communication needs or obtain your feedback or views about our services in order for us to improve them; and/or
• Maintain and develop our business systems and infrastructure, including testing and upgrading of these systems, and for any other purpose reasonably considered necessary or desirable by the Company in relation to the operation of our business.
From time to time we may email our customers with news, information and offers relating to our own services or those of selected partners. Your personal information may also be collected so that the Company can promote and market products and services to you. This is to keep you informed of products, services, and special offers we believe you will find valuable and may continue after you cease acquiring products and services from us. If you would prefer not to receive promotional or other material from us, please let us know and we will respect your request. You can unsubscribe from such communications at any time if you choose.
Disclosure of Information
The trust you place in us by sharing your personal information is something we take very seriously at 99 Degrees Corp Pty Ltd. Here’s a detailed look at our approach to disclosing information:
1. No Sale or Trade of Personal Information: We firmly stand by our commitment to not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent.
2. Working with Trusted Third Parties: In certain instances, we collaborate with trusted third-party service providers who assist us in operating our website, conducting our business, or serving you. These parties are bound by confidentiality agreements and are only permitted to use your information for the purposes we specify.
3. Legal Compliance and Safety: We may disclose your information when we believe it’s necessary to comply with legal obligations, enforce our site policies, or protect our or others’ rights, property, or safety. This includes cooperating with law enforcement and other authorities in investigations.
4. Non-Personal Information Sharing: We may share or disclose non-personally identifiable visitor information with partners, advertisers, and other third parties for marketing, advertising, or other uses. This data is aggregated and anonymised, ensuring your personal identity is not disclosed.
5. Transparency and Control: We are committed to maintaining transparency in how we handle your data. You will always have the option to request details about the information we hold and can ask for corrections or deletion as per applicable laws and regulations.
6. Regular Review and Updates: Our practices regarding information disclosure are regularly reviewed and updated to stay aligned with legal requirements and best practices. We are dedicated to ensuring the highest standards of privacy and data protection.
By engaging with our services and website, you acknowledge and consent to these practices. We will notify you of any significant changes to these policies, ensuring you are always informed about how your data is used and protected.
When we may disclose your personal information
For the purposes set out above, the Company may disclose your personal information to organisations outside the Company. Your personal information may be disclosed to these organisations only in relation to this site, and the Company takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. These organisations may carry out or provide:
• customer enquiries;
• mailing systems;
• billing and debt-recovery functions;
• information technology services;
• marketing, telemarketing and sales services;
• market research; and
• website usage analysis.
In addition, we may disclose your personal information to:
• your authorised representatives or legal advisers (when requested by you to do so);
• credit-reporting and fraud-checking agencies;
• credit providers (for credit-related purposes such as creditworthiness, credit rating, credit provision and financing);
• our professional advisers, including our accountants, auditors and lawyers;
• government and regulatory authorities and other organisations, as required or authorised by law;
• organisations who manage our business strategies, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our business risk and funding functions; and
• the police or other appropriate persons where your communication suggests possible illegal activity or harm to others.
Contacting us about privacy
If you would like more information about the way we manage personal information that we hold about you, are concerned that we may have breached your privacy, or would like to inquire after or request your personal information, please contact us:
• Email: support@99degrees.tech
• Phone: +61415896911
• Mail: 99 Degrees Corp Pty Ltd of Suite 302, 13/15 Wentworth Ave, Sydney, NSW, 2000
We are dedicated to transparently managing your data.
Access to your personal information
In most cases, you may have access to personal information that we hold about you. We will handle requests for access to your personal information in accordance with the Australian Privacy Principles. All requests for access to your personal information must be directed to the Privacy Officer by email using the email address provided above or by writing to us at our postal address. We will deal with all requests for access to personal information as quickly as possible. Requests for a large amount of information, or information that is not currently in use, may require further time before a response can be given. We may charge you a fee for access if a cost is incurred by us in order to retrieve your information, but in no case will we charge you a fee for your application for access.
In some cases, we may refuse to give you access to personal information that we hold about you. This may include circumstances where giving you access would:
• be unlawful (eg, where a record that contains personal information about you is subject to a claim for legal professional privilege by one of our contractual counterparties);
• have an unreasonable impact on another person’s privacy; or
• prejudice an investigation of unlawful activity.
We may also refuse access where the personal information relates to existing or anticipated legal proceedings, and the information would not be accessible by the process of discovery in those proceedings.
If we refuse to give you access, we will provide you with reasons for our refusal.
Correcting your personal information
We will amend any personal information about you that is held by us and that is inaccurate, incomplete or out of date if you request us to do so. If we disagree with your view about the accuracy, completeness or currency of a record of your personal information that is held by us, and you ask us to associate with that record a statement that you have a contrary view, we will take reasonable steps to do so.
Storage and security of your personal information
We are committed to maintaining the confidentiality of the information that you provide us and we will take all reasonable precautions to protect your personal information from unauthorised use or alteration. In our business, personal information may be stored both electronically (on our computer systems and with our website hosting provider) and in hard-copy form. Firewalls, anti-virus software and email filters, as well as passwords, protect all of our electronic information. Likewise, we take all reasonable measures to ensure the security of hard-copy information.
Third party websites
You may click-through to third party websites from this site, in which case we recommend that you refer to the privacy statement of the websites you visit. This Privacy Policy applies to this site only and the Company assumes no responsibility for the content of any third party websites.
Re-marketing
We may use the Google AdWords and/or Facebook re-marketing services to advertise on third party websites to previous visitors to this site based upon their activity on this site. This allows us to tailor our marketing to better suit your needs and to only display advertisements that are relevant to you. Such advertising may be displayed on a Google search results page or a website in the Google Display Network or inside Facebook. Google and Facebook may use cookies and/or pixel tags to achieve this. Any data so collected by Google and/or Facebook will be used in accordance with their own respective privacy policies. None of your personal Google and/or Facebook information is reported to us.
You can set preferences for how Google advertises to you using the Google Ads Settings page (https://www.google.com/settings/ads). Facebook has enabled an AdChoices link that enables you to opt out of targeted advertising.
GDPR
The Company welcomes the General Data Protection Regulation (“GDPR”) of the European Union (“EU”) as an important step forward in streamlining data protection globally. Although we do not operate an establishment within the EU and do not target any offering of services towards clients in the EU specifically, we intend to comply with the data handling regime laid out in the GDPR in respect of any personal information of data subjects in the EU that we may obtain.
GDPR rights
The requirements of the GDPR are broadly similar to those set out in the Privacy Act and include the following rights:
• you are entitled to request details of the information that we hold about you and how we process it. For EU residents, we will provide this information for no fee;
• you may also have a right to:
• have that information rectified or deleted;
• restrict our processing of that information;
• stop unauthorised transfers of your personal information to a third party;
• in some circumstances, have that information transferred to another organisation; and
• lodge a complaint in relation to our processing of your personal information with a local supervisory authority; and
• where we rely upon your consent as our legal basis for collecting and processing your data, you may withdraw that consent at any time.
If you object to the processing of your personal information, or if you have provided your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations. However, please be aware that:
• such objection or withdrawal of consent could mean that we are unable to provide our services to you, and could unduly prevent us from legitimately providing our services to other clients subject to appropriate confidentiality protections; and
• even after you have chosen to withdraw your consent, we may be able to continue to keep and process your personal information to the extent required or otherwise permitted by law, in particular:
• to pursue our legitimate interests in a way that might reasonably be expected as part of running our business and which does not materially impact on your rights, freedoms or interests; and
• in exercising and defending our legal rights and meeting our legal and regulatory obligations.
Storage and processing by third parties
Data that we collect about you may be stored or otherwise processed by third party services with data centres based outside the EU, such as Google Analytics, Microsoft Azure, Amazon Web Services, Apple, etc and online relationship management tools. We consider that the collection and such processing of this information is necessary to pursue our legitimate interests in a way that might reasonably be expected (eg, to analyse how our clients use our services, develop our services and grow our business) and which does not materially impact your rights, freedom or interests.
The Company requires that all third parties that act as “data processors” for us provide sufficient guarantees and implement appropriate technical and organisational measures to secure your data, only process personal data for specified purposes and have committed themselves to confidentiality.
Duration of retention of your data
We will only keep your data for as long as is necessary for the purpose for which it was collected, subject to satisfying any legal, accounting or reporting requirements. At the end of any retention period, your data will either be deleted completely or anonymised (for example, by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning). In some circumstances, you can ask us to delete your data.+
Keeping your information up-to-date
To ensure that your personal information is accurate and up to date, please promptly advise us of any changes to your information by contacting our data protection officer by email at support@99degrees.tech or by post.
Changes to this Privacy Policy
From time to time, it may be necessary for us to revise this Privacy Policy. Any changes will be in accordance with any applicable requirements under the Privacy Act and the Australian Privacy Principles. We may notify you about changes to this Privacy Policy by posting an updated version on this site.
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If you require any further information about the Privacy Act and the Australian Privacy Principles, you can visit the Federal Privacy Commissioner’s website (see www.privacy.gov.au).